Warranty Information

At AO, we design our coolers to thrive in the wild — whether it’s strapped to your UTV on rough trails, stashed in your boat under a blazing sun, or tossed in the back of a truck headed off-grid. We know gear takes a beating out there, and we’re proud to stand behind ours.

If Something Breaks

Stuff happens. If your cooler hits a snag, we’ve got your back. Here’s what to do:

1. Snap Some Photos: Get clear shots of the damage — inside and out, multiple angles — so we can size up the issue

2. Fill Out the Warranty Form (linked below)
Warranty Request Form
Tell us what happened and upload your images.

What Happens Next?

Once your request is submitted:
- You’ll receive a confirmation email.
- Our team will review the claim and determine whether your gear can be repaired or if it qualifies for a replacement.
- We’ll reach out with next steps and let you know where to send your cooler, if needed.

What does the AO Lifetime Warranty Covers

If your cooler’s main zipper or interior liner takes a hit and the rest of the cooler’s still in good shape, we’ll take care of it. And if it can’t be fixed, we’ll hook you up with a replacement at 25% off.

Important: This warranty covers functional damage only. That means things that stop the cooler from doing its job — keeping your gear cold, sealed and maintain a leakproof liner.

What’s Not Covered:

- Normal wear and tear
- Cosmetic damage (fading, scuffs, stains, etc.)
- Damage from misuse, neglect, overstuffing or modifications
- Sun degradation (UV is no joke — keep it shaded when you can)
- Using the cooler for something it wasn’t built for (we love creativity, but… you get it)

So… What Does “Lifetime” Really Mean?

We build our gear tough — but nothing lasts forever. For AO, “lifetime” refers to the expected life of the product, which is about 8–10 years when used and cared for properly.

If your liner or zipper fails early but the rest of the cooler still has gas in the tank, that’s warranty-worthy. If the whole thing’s breaking down after years of heavy use, it’s probably just time to upgrade.

Shipping Info

If your cooler is less than 1 year old, we’ll repair or replace it at no cost — shipping included.If your cooler is over 1 year old, repairs are still covered under warranty, but there’s a $25 return-shipping fee to get your repaired cooler back to you.

How Long Does It Take?

Repairs usually take 3–4 weeks, plus shipping time. We work with trusted local technicians and inspect each repair before it ships back out.

Got a trip planned? Let us know — we’ll do our best to meet your timeline. If it doesn’t line up, we’ll get you a demo unit to walk-in clients to keep your adventure on track.

Questions? Need help with a form? Just reach out — our team’s ready to help you get back out there.

Other Product Warranties

Hybrid Coolers

3-Year Warranty from original purchase date
Covers liner and top zipper
Damage from misuse is not covered

Marine Inflatable Products

1-Year Warranty for manufacturer defects
Applies to inflatable platforms, fenders, and Voyager SUP boards
Replacement parts available on aocoolers.com

E-Bike Coolers

1-Year Limited Warranty for manufacturer defects
Does not cover damage from negligence or misuse

EVA Traction Kits

1-Year Warranty for material defects
Warranty is void if installed improperly or damaged by misuse

Accessories – Not Covered

Accessories are not covered by any warranty and are not eligible for repair or replacement.