Soft Coolers & Insulated Fish Bags – Limited Lifetime Warranty

We offer a Limited Lifetime Warranty on the liner and main top zipper of all AO Soft Coolers and Insulated Fish Bags.

What’s Covered:

• Liner: Leaks caused by manufacturing defects or normal use.

• Main Top Zipper: Side pocket zippers are not covered.

What’s Not Covered:

• Damage from crushed cans, bottle caps, glass, dry ice, animals, or misuse.

• Accessories (see below).

• Excessive wear or unsanitary conditions.

Repair Cost:

If your cooler is less than 1 year old and the issue is due to a manufacturer defect, we’ll repair or replace it at no charge.

Just follow the repair instructions below—no payment required.

If your cooler is over 1 year old, the repair fee is $25 per cooler.

If your cooler is too worn or damaged to repair, we’ll offer 20% off a new one. See "Cooler Replacement" below.

Cooler Repair Instructions

If you’re experiencing an issue with your cooler’s liner or top zipper, please follow these steps to start your warranty claim:

How to Make a Warranty Claim

1. Complete the claim form:
   https://aocoolers.com/pages/warranty-claim

2. Upload the required information:

   • A short description of the issue

   • Clear photos showing the problem and the overall condition of the cooler

3. Wait for our review and next steps
   Please do not send your cooler in until we've responded with instructions. We’ll let you know if it qualifies for repair and provide return details if applicable.

Other Product Warranties

Hybrid Coolers

• 3-Year Warranty from original purchase date

• Covers liner and top zipper

• Damage from misuse is not covered

Marine Inflatable Products

• 1-Year Warranty for manufacturer defects

• Applies to inflatable platforms, fenders, and Voyager SUP boards

• Replacement parts available on aocoolers.com

E-Bike Coolers

• 1-Year Limited Warranty for manufacturer defects

• Does not cover damage from negligence or misuse

EVA Traction Kits

• 1-Year Warranty for material defects

• Warranty is void if installed improperly or damaged by misuse

Accessories – Not Covered

Accessories are not covered by any warranty and are not eligible for repair or replacement.