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Warranty Information

REPAIRS WILL TAKE APPROX 3-4 WEEKS.

 

New Quick Liner Repair Option

AO Coolers New Patch Kit.

A Durable, flexible, airtight, watertight, puncture-resistant, industrial- strength

patch that protects against abrasion, moisture, saltwater & UV sunlight.

*Select Accessories on top menu and then Tear-Aid.

We will send you a patch kit to repair liner 4 times for $5.00

 

Please send all Warranty & Repair questions to:

repair@aocoolers.com

 

WARRANTY

AO Coolers offers a Limited-Lifetime Warranty on the Liners and Top Zipper of our

coolers. We are happy to repair and return your cooler if it meets the following criteria:

 

* Clean: We should be willing to touch your cooler without having to wear gloves

* Dry: Coolers that are shipped wet arrive moldy and delay the process

* Exterior has no major wear and tear (Based on our discretion)

 

Our Guarantee Covers:

* The Liner: if the cooler leaks because of manufacture defect, or normal use we will repair the liner.

   Please note that coolers damaged by crushed cans, bottle caps,animals, dry ice, glass, or other uses that are not

    considered normal wear and tear are not covered by our warranty. We will fix your cooler but the

    fee will be $25.00. Please see Cooler Repair Instructions below and follow those including

    the $25.00 fee instead of the $12.00 fee.

* The Main Zipper: This is the zipper on the top of the cooler, we do not cover the side pocket zippers.

   We will repair the main top zipper of the cooler.

 

** Make sure coolers are dry and clean before returning them to us. If they arrive moldy

or filthy we will not repair the coolers. Warranty expires once the exterior of the cooler

becomes too weak to sew in a new liner or zipper and is based on our discretion.

If we are unable to repair your cooler we will offer you a discount on a new cooler.

(See Cooler Replacement)

 

COOLER REPLACEMENT INSTRUCTIONS:

We will take 20% off the price of the new cooler if your cooler is too old or dirty to repair.

Just cut out a small piece of the liner and mail it back to us at:

 

    AO Coolers

    ATTN: Replacement

    591 North Smith Ave.

    Suite "A"

    Corona, CA 92880

Please include your Name, Address, Phone Number, email address, and also let us

know if you would rather us email or call you with your coupon code. Your coupon

code will be redeemable over the phone or online.

 

COOLER REPAIR INSTRUCTIONS:

If you are returning your cooler you must include $12.00 (per cooler) if the cooler is over

a year old. We use the honor-system, so we'll take your word for it either way. So, if

you bought your cooler less than a year ago, do not send $12.00 dollars (but please

tell us that the cooler is less than a year old) But, if your cooler is more than a year

old, attach $12.00 to cover shipping. Remember it's $12.00 per cooler you send

back. Please note that repairs will take about 4-5 weeks.

* Make sure cooler meets our repair criteria.

* Place $12.00 cash or a check made to AO Coolers inside the cooler.

* Include a note with your name, return address, and phone number and

    reason for return (liner or zipper)

* Send the cooler to:

    AO Coolers

    ATTN: Repairs

    591 North Smith Ave.

    Suite "A"

    Corona, CA 92880

 

RETURNS:

We will accept all unused returns and refund the price of the cooler. All embroidered

coolers and custom coolers are not eligible for return. Shipping costs will not be refunded.


 

 

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